Posts Tagged ‘Training’
Common Mistakes in Leadership and Relationships
Leadership skills and relationship development are two of the biggest themes I see in my coaching practice. This article is about two of the most common mistakes (and remedies) I see in these areas:
A common mistake I see with new leaders is that they too often try to jump in too quickly without establishing a solid framework for who they want to be as leaders and what they want to accomplish (and why they want to accomplish it). Too often the new leader will try to assert his or her authority too quickly; changing systems and delegating tasks without really thinking it through. This often sets up power-struggles and/or sets the leader’s reputation on shaky grounds.
On the contrary, I’ve noticed that exceptionally good leaders have a high degree of self-awareness. They also take the time to observe – to really understand the past and present workings of their environment, and to understand the explicit and implicit lines of influence and sub-cultures that have evolved over time.
So the first step to being a good leader is exploration. Take the time to engage in some solid self-reflection; and then slow down and observe – asking more questions and giving fewer answers.
A common mistake I see in relationships is when people hold all of their hopes on the other person changing. But blaming the other person (no matter how justly so), and holding out for them to change, just doesn’t help.
So the important first step is to really be clear on what relationships you want to build or improve upon, and why: develop compelling reasons for why you want this to work – and keep these in mind so that you can persevere with things get tough.
The next step is to really empathize and understand where the other person is coming from. You don’t have to agree with their logic, but you do need to understand their unique perspective if you want to move forward with them. Understand non-judgmentally how they came to they see things as they do, and then you can work together to start bridging the gaps. (Also develop the perspective together that people themselves are not the problem: it’s the relationship itself that needs your focus).
So in any type of relationship, as a leader or otherwise, always keep in mind that the most successful people are the ones who first do their own self-work. They question their own motives, understandings, skills, and abilities – and they take the time to discover what is and what could be before charging ahead!
Intrinsic Motivation
I’m going to stick with the theme of motivation for another article; simply because it’s been on my mind lately as I continue to spend the time developing new products and services. This isn’t easy for me to do; I struggle with motivation at times just like the rest of us.
To make things as easy on myself as possible I’ve been going back through the materials I’ve collected over the years; to refresh my memory about what motivation is, and how to grab onto it, if only for a short while. Here’s a piece of research I came across that serves as a good reminder about the importance of clarifying why we’re doing what we’re doing, and what we want to get out of life:
Years ago Edward Deci conducted an experiment in his search for discovering why people do what they do. He asked each of the participants in his study to complete a puzzle: half were given a dollar for working on the puzzle, and the other half were offered nothing. At the end of the time allotted, Deci left the room and instructed the participants that they could continue working on the puzzle if they wished (or read a magazine, or do nothing). The participants who received no reward continue do work, while the ones given money ceased to work on the puzzle.
The point of this outcome is that our interest in a task fades when we’re being governed by external forces; even if it’s something we’d enjoy doing otherwise.
I often talk about building in reward structures if you need that extra boost to finish a task (i.e., work for two hours then treat yourself to a latte). This is still a good strategy, but just make sure the latte isn’t the primary reward: the research results above show us that external rewards don’t maintain behavior.
Let the latte be the driver of your behavior if that’s what it takes; but when you’ve reached the goal always go back to the reasons you engaged in the task in the first place. Focus not the immediate reasons: “because I’ll miss the deadline if it doesn’t get done”, etc., but on the big reasons: “because this task leads to this, which leads to this, which leads to the realization of my ultimate goals and purpose”.
So enjoy the latte that helped drive you to the goal. But do so with the conscious acknowledgment that you wholly deserve it. Acknowledge your ability to set and achieve goals, and how hard you’re working to realize your dreams and become more of who you want to be!
Getting Motivated
Getting Motivated is a tricky thing. Sometimes we experience it, often times we don’t. And when we do get it, it doesn’t seem to stick around for very long.
I talk with my clients about ways to increase motivation, such as making the task worthwhile and keeping your eye on the prize, only committing to bite-sized chunks and building in rewards and consequences, and staying healthy and taking regular breaks. There are many more strategies; some more effective than others.
(There are also a couple of newer books out there on the topic of motivation; which are apparently quite good. I look forward to reading them to see if there’s anything missing in my understanding of the subject).
But more importantly, I think, is something that struck me recently: I think we often use the elusiveness of motivation as an excuse to not get things done.
The funny thing about motivation is that we tend to see it as this “thing” that we can get – and that as soon as we acquire it things will be smooth-sailing. And as long as we don’t “have it”, we’re not really pressured to accomplish: we can easily blame our inaction on the fact that we just haven’t tapped into it yet.
But the truth is that it’s not impossible to act if we’re not feeling motivated. We get caught up in the idea that we can’t move forward unless we’re “feeling it” – but this just simply isn’t true. It might not feel great to take action without possessing this magical thing called motivation – but we’re all capable of doing it anyway.
A saying I quite like is “action precedes motivation”. In other words, like so many other things in life, when you stop looking it will appear. We just need to get started. So put it to the test – or as Nike would say, “Just do it”. Just do it regardless of how you feel, and stop reaching for the magic formula – you’ll be glad you did!
If You Build It, Are You Sure They’ll Come?
I’ve wasted a lot of time and energy in my businesses, and I want to encourage you to not repeat my mistakes (and I believe that the same principles I’ll discuss in the context of business are equally relevant to your personal life and relationships):
I’ve recently come to the sobering realization that a lot of what I thought was productive work for many years was actually a lot of ‘busy work’ (not all of it, of course – or even most of it – but certainly more than I’d really like to admit). I’ve also come to believe that the old adage, “build it and they will come” should really be changed to “build it and bring ‘em to it – because they’re not gonna come on their own”.
For far too long I’d mistakenly thought that I could simply work hard and then rest on my laurels. I thought that I could learn everything there was to learn in my field(s), and that business would just come naturally as a result. But I was wrong: I’ve since learned in business that ‘building it’ is a critical piece of the equation – but that the equally-important second piece is ‘going after it and making it happen’.
What got me to the point I’m at now, is that in a couple of areas I do feel like I’ve examined pretty much all there is to be examined. This is not to say that I “know it all”, of course – but there is a concept known as ‘circular learning’ that has come into play in a couple areas of my life…
(Circular learning speaks to the idea that there’s ‘nothing new under the sun’: that if you follow a thread of knowledge completely enough, you’ll begin to see the same underlying principles repeating themselves. They’ll be assembled in different forms and colored with different language, of course – but it’s really all the same stuff after awhile).
Through this circular learning process I’ve come to realize that many of the principles that became clear after years of examination are pretty much the same principles I had learned soon after I had begun my journey. Granted, my skills are more refined now than in earlier years (and I don’t begrudge the expertise I’ve accumulated) – but I understand now that I could have been more successful, a lot more quickly, had I acted earlier and more aggressively on the principles I assumed were too incomplete and immature to be acted upon.
So my biggest mistake –and the lesson I want to share – is basically that I wasted too much time building, when I could have been getting better results by taking more action. The lesson is simply this: know what you know when you know it; take quick action based on what you know at any given time; and continue to learn and correct your course as you go!
How To Ask For Help, Part II
In a recent article on how to ask for help, I discussed the ways in which we can elicit others’ support successfully – but I’ve recently run across a piece of research I had filed away, that I’d like to add to that discussion.
In the previous article I discussed how the field of social psychology suggests we shape our arguments when trying to elicit support. I still think this is helpful information, of course, but the following research kind of turns that notion on its head:
In his book, Influence: The Psychology of Persuasion, Robert Cialdini talks about Ellen Langer’s research that shows that people are more likely to comply with requests simply because they’re followed by the word “because.”
The study had someone cut to the front of a photocopier line and ask if she could make her copies first. 60% of the people at the front of the line granted the request when no reason was given (which is pretty nice, I think) – but 94% of the people granted the request when it was followed by “because I’m in a rush.”
So this is solid advice and it makes sense so far, but the really cool thing is that a logical reason wasn’t even necessary: 93% still granted the request when the reason was “because I have to make some copies.”
Pretty cool, eh?
So the additional take-home point here is: if you don’t have the time to “sell” someone on a request, just give ‘em any old reason to do so – just make sure you use the word “because”!
Where Do You Spend Your Time and Money?
Last week I wrote about the 80/20 Rule; specifically in regard to outsourcing things in order to focus more on the 20 percent that gives you the best results and greatest satisfaction in work and life. For this post I just wanted to elaborate on a couple of points about outsourcing: outsourcing the right things, and spending money on the right things to outsource.
In regard to outsourcing the right things, I think it’s helpful to honestly look at what you could let go of in all areas of your life – even if you feel that these are things you should be doing yourself (either because society tells you that you should, or because your own internal critic is giving you a different message).
Some people hire personal chefs and personal shoppers, for example, simply because they can. Others do things like this, however, because of the payoff it affords: less stress, more time with family, more time to focus on the things with larger emotional and financial potential. And again, outsourcing doesn’t have to cost a lot of money: going back to the example of unloading the task of loading the dishwasher…
So try to get out of the trap of doing certain things because “that’s how it’s always been done”. We have so many resources available to us to free up our time – we should take advantage of them and make the very most of what little time we have.
My own outsourcing takes place primarily in the area of business: I outsource things in my physical businesses like driving and payment collection, which obviously need to be sourced locally. I also outsource some things for my internet business that can be sourced locally or distantly, depending on the need.
For my web-based businesses I don’t outsource things like article-writing and customer service; because I feel that I’m the only one who should really be representing my brands. Other things I do outsource distantly, though, because they just make sense to do so. These include the day-to-day things that are essential to grow a business, but don’t need my personal involvement.
And then there are other things that require a higher level of skill, which I outsource locally. I rely on Cyndi from Inspired by Change, for example, to handle my website design and updates because of her 10-plus years experience and knowledge of the internet. I also draw quite frequently on her strong marketing intuition and technical experience.
My point is that it really helps to do a cost-benefit analysis of where your time and money is being spent – and to spend more where it’s needed, and less where you can do so without “cutting corners”.
Living the 80/20 Rule
Where can you use the 80/20 rule in your work and life?
In one part of my life I work as a consultant in the public sector. In another I work as a coach; with both life coaching and corporate clients. I also have other businesses in completely unrelated fields including pet supplies, parenting products, and nutritional supplements. The other parts of my life are spent in leisure activities with my family.
I don’t consider myself a jack of all trades/master of none, though: these endeavors were all chosen deliberately and executed carefully. Having lots of things on the go satisfies my need to stay diversified and busy (yes, I have been diagnosed with ADHD) – and I love (almost) everything I do.
Importantly, I also have time for everything I do with some to spare. This is because of the 80/20 rule.
Simply speaking, I try to focus on the 20 percent of my life and work that gives me the greatest results and enjoyment. And I try to say no to – or outsource – the other 80 percent whenever and wherever I can. Basically, I only work and spend time with the people I want to be with, and I only work on the things I want to work on.
I know that saying these things is controversial: you might be thinking that that this doesn’t apply to your life and your particular situation. That you don’t have the luxury to simply “outsource” the things you don’t want to do. That you have commitments and responsibilities…
I have commitments and responsibilities too, of course; and naturally there are things I can’t outsource or say no to either. But it’s all about where I choose direct my energy and focus: I know I can’t always live my life in the 20 percent – but I also know that if I try, I’ll consistently be a lot closer than if I don’t.
(You might also say that the ability to do only what one wants depends on circumstance and luck. This is true to a large degree – but I also believe that luck is to be found in the intersection of preparation and opportunity…)
So the purpose of this article is to encourage to you to prioritize the things you really want in your life, and what you really want to be doing – and then looking honestly at where you can unload some of the 80 percent that doesn’t fit with your vision.
To start, look for those “big-lever” changes that you can make in your life. They don’t need to be complicated or overwhelming: they include any adjustments, large or small, that have a big impact.
A big-lever change could certainly be a change of careers, for example, or it could be something much smaller that has a domino-effect in your life. A simple “big-lever” change could be something as easy as outsourcing the task of unloading the dishwasher: if it reduces stress at the end of a busy day, and gives you time for something more enjoyable, then it’s certainly worth the extra 5 dollars in allowance!
But that’s just one small example – and there are many. Where else can you use the 80/20 rule in your life? Where else can you focus on the 20 percent of your life and work that gives you the biggest results and greatest satisfaction? And where can you begin to unload the rest?
Leadership By Example
Some time ago I had written an article on claiming your leadership. I suppose this article could be a follow-up to that after some recent, disheartening, personal observations.
We talk about things like distributed leadership, a person-centered, authoritative approach, leading from the ground up, building solid teams and trusting your people – and many other best practice leadership buzzwords and concepts. In short, we know what works. We know which types of leadership strategies and habits are effective and which should have died a long time ago.
And the leadership paradigm certainly has changed on the whole – but examples of archaic leadership unfortunately persist: little to no communication from the top down, a heavy-handed approach with little recognition, expecting more out of people to compensate for low morale… you get the point. And although I continue to see this quite regularly in certain pockets, I’m always still a little surprised by it.
Being a “solo player” myself, I’m not in a formal leadership position: and I know it’s easy to cast stones until you walk in someone’s shoes (excuse the clichés). I’m not assuming by any stretch that I would do a better job in a formal leadership position; but as an objective observer I still find it very perplexing and frustrating.
As a coach I see that these types of leadership behaviours make things very difficult for the players behind the scenes.
But leadership takes many forms, and it has to come from all levels. If it’s important that you do so, express your own leadership wherever you can and wherever you are. Don’t let the obstacles in your environment – wherever they’re coming from – stop you from doing what you know needs to be done. You probably have more impact than you know; despite the fact that it often goes unrecognized.
Change happens because certain people see what needs to be done, and they persevere. If your environment is working against you, do your thing anyway if you know its right. It’s often the leaders behind the scene, interspersed throughout the system – formal title or not – who change paradigms and improve lives.
Hmmm…
I had decided to reach out to more people by sharing my thoughts and writing some articles; and after doing it for some time now I’d certainly recommend it. Putting up a quick blog with WordPress is both free and easy, and we all have something to say. We all have our stories and ideas, and there certainly are people who want to hear them.
So I’m encouraging everybody reading this to do it as well! I for one would love to hear what’s on your mind!
Funny thing, though: I’m not very tech-savvy at all, and I just realized now that there have been many replies posted to my articles. The challenge for me now is to figure them out: I’m not sure what’s for real, and what’s spam! (I’ll admit that I’m rather naive with all this as well 
So if you’ve posted an honest response and I haven’t seen it until now, I apologize! And if you’ve posted an honest response and it got directed to the spam folder, then I apologize for that as well! And if some of the remaining comments are simply spam, then oh well. Live and learn 
Get Discouraged!
I was following up on a warm business lead the other day, to which I experienced an unexpected emotional and physical reaction. The woman on the other end thanked me for contacting her, but then concluded with, “We already have what we need, so please remove us from your distribution list.”
When I heard this message I immediately got a bit of a knot in my stomach. For a brief moment I felt a little fearful, uncertain, and angry – both with her and with myself. Granted, all these thoughts and feelings were fleeting and not very intense; but they were there. In short, I felt discouraged.
Discouragement is the result of all those little thoughts, fears, and assumptions that add up to a real sense of emotional and physical discomfort. For some it’s debilitating: stopping them in their own tracks out of habit; while others keep moving on immediately as if it never happened. In both cases they fail to actively identify and challenge the maladaptive thoughts and fears that feed it.
As I analyzed the thoughts that fuelled my own reactions to that comment, I experienced many things that popped up in quick succession: I felt embarrassed for contacting her and I doubted my ability to be successful. I felt that she was being intentionally short-sited and spiteful. I assumed that I might never get the volume of work I want; which led to a worry of driving my family to the poor-house.
But once I identified all this I was able to see how inaccurate and exaggerated it was. I was then able to re-calibrate, let it go, and get on with my day.
We’re told all the time to not get discouraged. What that means, obviously, is to not give up when we feel defeated. And we shouldn’t give up – but we should also remember that feeling defeated, and scared, and insecure are all natural human reactions. If we deny the experience of discouragement, either by letting it stop us in our tracks or by ignoring its existence, we rob ourselves of the opportunity to self-reflect and self-correct. We either don’t move at all, or we risk moving forward in a maladaptive way.
All feelings serve a purpose. Our physical or emotional reactions are rich with data that we can use to adapt, adjust, and evolve. We can identify the thoughts and assumptions that feed the experience of discouragement, and hold them up to examination. We can then replace the faulty ones with more realistic and/or energizing ones; and then resolve to act more purposefully.
Picking ourselves up and moving forward after acknowledging our discouragement also teaches us just how far our resiliency can be stretched. So we shouldn’t discourage discouragement: we should embrace it and use it as the powerful tool it is.